Contact us

Whether you'd like to place an order or need some advice, Susans Support team are always on hand to help with any enquiries you might have.

Our support team is available to answer any online order- related queries Monday to Saturday.

Our Support opening times are:

Monday-Friday 8am-5pm(CAT)

Saturday - 8am - 5:30pm(CAT)

Sunday - Closed

We will do our best to respond tp you promptly. Thank you for your patience, we will get to your initial queries first, so please refrain from sending additional messages.

Most answers to your questions can be found on our FAQs page. Alternatively, if you cant find what youre'looking for, you can get in touch via email, phone, WhatsApp or teh 'Contact us' form below.

For Online Enquires

You can contact our Susans Home Support team using the online contact form below.

Alternatively, email us directly at susansplace@gmail.com

ZIM: +263 775 426 266 / +263 782 911 564
What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.